Feature · CRM
CRM pipeline for Umrah. No customization needed.
9 stages out of the box, sticky call routing, missed-call dedup, pilgrim tags. Configurable via Workflow Engine without code.
What's inside
Six capabilities.
01
Sticky routing
A call from the same pilgrim always lands with the same agent.
Asteriskhistory
02
Missed-call dedup
A burst of missed calls within 5 minutes — one lead.
5-min window
03
Pilgrim tags
umrah / hajj, ritual_type, first-time vs returning.
domain-tags
04
Sources
Instagram, WhatsApp, inbound calls. Conversion attribution.
UTMRisal AI
05
9 stages
New → Call → Offer → Deposit → Visa → Documents → Ready → Departed → Returned.
configurable
06
Pipeline analytics
Conversion rate, time-in-stage. By agent and source.
BI dashboard
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